Shipping & Returns
Returns Policy
As per the Consumer Guarantees Act we do not refund items that you have simply changed your mind about. We will, however, refund and pay the return shipping costs on an item that is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks upon return to us of the defective/wrong item. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items.
Shipping
At the moment we can only ship to New Zealand addresses. There are some geographical locations such as the Chatham Islands that will require communication with the shop before ordering as shipping costs will be higher. Note that there are also restrictions on some of the larger products.
Shipping is dictated by purchase amount.
SHIPPING RATES:
Up to $130 value $15
$131 to $200 value $25
$201 to $400 value $40
$401 to $700 value $50
$701 to $1500 value $70
$1501 to $3000 value $80
Rural deliveries will incur extra charge of $11 per order.