Shipping & Returns
Returns Policy
As per the Consumer Guarantees Act we do not refund items that you have simply changed your mind about. We will, however, refund and pay the return shipping costs on an item that is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks upon return to us of the defective/wrong item. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please be aware that Covid delays may lengthen refund receipt.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items.
Shipping
At the moment we can only ship to New Zealand addresses. There are some geographical locations such as the Chatham Islands that will require communication with the shop before ordering as shipping costs will be higher. Note that there are also restrictions on some of the larger products.
Shipping is dictated by purchase amount.
SHIPPING RATES:
Up to $60 value $15
$61 to $149 value $25
$150 to $199 value $35
$200 to 299 value $40
$300 to $399 value $45
$400 to $499 value $50
$500 to $699 value $65
$700 to $1500 value $70
Anything above $1500 - please contact us to work out delivery costs.
Rural deliveries will incur extra charges.