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Please note that anyone entering our retail store MUST sign in via app or sign-in sheet, sanitise hands with sanitiser provided AND must wear a mask at all times while in store. Many thanks - and keep safe NZ!

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

At the moment we can only ship to New Zealand addresses. There are some geographical locations such as the Chatham Islands that will require communication with the shop before ordering as shipping costs will be higher. Note that there are also restrictions on some of the larger products. Shipping is dictated by purchase amount.

 

SHIPPING RATES:

 Up to $99 value             $15

$100 to $149 value        $22

$150 to $199 value        $25

$200 to 299 value          $30

$300 to $399 value        $35

$400 to $499 value        $40

$500 to $599 value        $50

$600 to $699 value        $60

$700 to $1000 value      $70

Anything above $1000 - please contact us.